TERMS

GENERAL:
*PLEASE ALLOW 7-14 BUSINESS DAYS (AFTER WEB-STORE HAS CLOSED) FOR PRODUCTION. PLEASE ALLOW AN ADDITIONAL 7-10 BUSINESS DAYS FOR ORDER FULFILLMENT AND SHIPPING UPDATES.
*IF YOU HAVE NOT RECEIVED TRACKING INFORMATION AFTER 21 BUSINESS DAYS PLEASE EMAIL US WITH YOUR ORDER NUMBER.
*ALL SALES ARE FINAL.
*IF YOU MADE A MISTAKE ON YOUR DELIVERY ADDRESS DURING CHECKOUT PLEASE CONTACT GREYGORILLAMERCH@GMAIL.COM.
REFUNDS / EXCHANGES:
*WE ARE NO LONGER ACCEPTING RETURNS, EXCHANGES OR ISSUING REFUNDS DUE TO ITEMS ORDERED INCORRECTLY. PLEASE READ YOUR ORDER THOROUGHLY BEFORE CONFIRMING YOUR PURCHASE.
*IF AN ERROR WAS MADE ON OUR END PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER - WE WILL DO OUR BEST TO RESOLVE OR AMMEND OUR MISTAKE BASED ON THE INVENTORY AVAILABLE ON HAND.
 
SHIPPING:
***DUE TO COVID-19 YOU MAY EXPERIENCE DELAYS OR DISRUPTIONS IN SHIPPING/TRACKING UPDATES***
*WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES.
*IF YOU ARE EXPERIENCING ANY ISSUES WITH TRACKING UPDATES PLEASE CONTACT USPS, WE ONLY HAVE ACCESS TO THE INFORMATION ON THE TRACKING LINK PROVIDED. -- IT IS THE RESPONSIBILITY OF THE CUSTOMER TO CONSISTENTLY FOLLOW TRACKING AND CONTACT THE COURIER WITH ANY ISSUES.
RETURNED TO SENDER:
*IF AN ORDER IS RETURNED TO SENDER, THE CUSTOMER IS RESPONSIBLE FOR PAYING FOR POSTAGE TO RE-SHIP THE ORDER.
DOMESTIC
*STANDARD SHIPPING RATES WILL BE ADDED AT CHECKOUT. PRICES MAY VARY DEPENDING ON WEIGHT AND LOCATION.
 
INTERNATIONAL
*WE ARE NOT RESPONSIBLE FOR ANY DUTY, TAX, OR CUSTOMS FEES ON ANY PACKAGES.
*THE CUSTOMER IS RESPONSIBLE FOR PAYING ANY AND ALL FEES NECESSARY TO RELEASE YOUR PACKAGE FROM CUSTOMS. YOU WILL NOT RECEIVE A REFUND IF YOU CHOOSE TO NEGLECT FEES.
*IF YOUR PACKAGE IS SENT BACK TO THE U.S. BECAUSE YOU FAILED TO COLLECT YOUR ORDER FROM CUSTOMS, THE CUSTOMER IS RESPONSIBLE FOR PAYING FOR POSTAGE TO RE-SHIP THE ORDER.
*DUE TO BREXIT AND THE UNITED KINGDOMS VALUE-ADDED TAX (VAT) INCREASE, WE WILL NO LONGER OFFER SHIPPING TO THE UNITED KINGDOM.